What is Shipt?
Shipt grocery delivery service receives overwhelmingly negative feedback regarding delayed and canceled orders, poor customer service, and unreliable shoppers. While some customers praise individual shoppers, the overall experience is marred by systemic issues.
Who Is Shipt Best For?
Based on customer reviews, Shipt works well for:
- Individuals with flexible schedules and low expectations for on-time delivery — Some users report occasional successful deliveries when timing is not critical.
Some reviews mention extra fees and markups, with one reviewer alleging a 33.3% markup on their order.
Our take: Shipt's overwhelmingly negative reviews highlight significant issues with reliability, customer service, and shopper quality. Small business owners seeking a dependable delivery service should look elsewhere. While individual shoppers may provide positive experiences, the systemic problems within Shipt make it a risky choice for anyone needing consistent and timely deliveries. Proceed with extreme caution, or consider alternative grocery delivery options.
Small business owners can save with 0 active coupon codes or read our full review analysis before making a decision.
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Looking for other options? Here are 7 shipping & logistics alternatives to Shipt:
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