SmallBizGenius Analysis

Shipt grocery delivery service receives overwhelmingly negative feedback regarding delayed and canceled orders, poor customer service, and unreliable shoppers. While some customers praise individual shoppers, the overall experience is marred by systemic issues.

Category Breakdown

Scores based on analysis of 280 recent reviews

Delivery Delays and Cancellations

2.0/10

Numerous customers report frequent delivery delays and cancellations, often without adequate communication. Many orders are pushed back multiple times, sometimes until the next day, leaving customers without essential items.

52 reviews mention this

Customer Service Issues

3.0/10

Reviewers frequently criticize Shipt's customer service, describing representatives as unhelpful, unresponsive, and unable to resolve problems. Customers report difficulty obtaining refunds or credits for missing or incorrect items, and some accuse the company of deceptive practices.

38 reviews mention this

Shopper Reliability and Communication

4.0/10

Many customers complain about unreliable shoppers who are late, unresponsive, or provide poor service. Some shoppers allegedly lie about delivery status or fail to follow instructions, leading to frustration and dissatisfaction.

30 reviews mention this

Tipping Issues

3.5/10

Shoppers report issues with tips, claiming they are not receiving the full amount or that the tipping system is shady. Customers also report being forced to tip before being able to use the Target app again.

8 reviews mention this

Positive Shopper Experiences

8.0/10

A small number of reviewers praise specific shoppers for their excellent communication, helpful substitutions, and overall positive attitude. These shoppers often go above and beyond to provide a good experience.

7 reviews mention this

Pros & Cons

What Customers Love

Occasional helpful and communicative shoppers Mentioned 7x
"Our shopper today was Shelemiah. She took the time needed to do a few substitutions, sent pictures of items, which helps me lots !"
Convenient when deliveries are successful Mentioned 3x
"Use with caution. If things go perfectly then it’s great."

Common Complaints

Frequent delivery delays and cancellations Mentioned 52x
"Every time I try to use Shipt, they invariably cancel the delivery time numerous times. They can't seem to get anyone to work so that they can schedule appropriately."
Unhelpful and unresponsive customer service Mentioned 38x
"These people in the customer service department are useless!! No wonder why you got sued Shipt!! Your business is beyond pathetic and you’re ripping people off. I will never recommend you."
Unreliable and unprofessional shoppers Mentioned 30x
"Horrible service, majority of shoppers don’t have manners , you can tell they don’t even know how to do groceries for themselves and if you ask a question very kindly they just snap on you ."
Inaccurate inventory tracking leading to missing items Mentioned 4x
"The worst: Zero communication, never delivered inside the delivery window, orders of smelled like weed. Terrible inventory tracking— app says things are in stock and then miraculously the shopper can’t find any."
Deceptive pricing and failure to honor BOGO deals Mentioned 2x
"This has been one of the most dishonest, misleading, and infuriating shopping experiences my wife and I have ever had...Shipt simply does NOT honor Publix BOGO deals, even though the app adds the items as if they do."

Common Questions About Shipt

Answers derived from customer review patterns

Is Shipt legit and trustworthy?

Based on the reviews, Shipt's legitimacy is questionable due to widespread reports of delivery delays, cancellations, and poor customer service. Many customers report missing items, incorrect orders, and difficulty obtaining refunds. While some users have positive experiences, the overwhelming negative feedback suggests that Shipt is not a consistently reliable or trustworthy service. Customers should proceed with caution and be prepared for potential issues.

Based on 45 reviews

Does Shipt have good customer service?

According to the reviews, Shipt's customer service is generally considered poor. Many customers describe representatives as unhelpful, unresponsive, and unable to resolve issues effectively. Reviewers report difficulty obtaining refunds, credits, or even basic information about their orders. The lack of effective customer support is a recurring complaint and a significant source of frustration for Shipt users.

Based on 38 reviews

Is Shipt worth it for small business?

For small businesses, Shipt's unreliability makes it a risky choice for grocery or supply deliveries. The frequent delays, cancellations, and inconsistent shopper quality can disrupt operations and lead to wasted time and resources. While the convenience of delivery may be appealing, the potential for negative experiences outweighs the benefits. Small businesses are better off exploring alternative delivery services with a proven track record of reliability and customer satisfaction.

Based on 15 reviews

Why are Shipt orders always delayed?

Several factors contribute to Shipt's frequent delivery delays. A shortage of available shoppers, unrealistic time estimates for shopping and delivery, and poor coordination between the company and its shoppers are common issues. Some reviewers also suggest that low shopper compensation leads to a lack of motivation and willingness to accept orders, further exacerbating the problem. External factors like traffic and store conditions can also contribute to delays.

Based on 52 reviews

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